The Real Story. about the benefits of automation.
More recently, work in the company's distribution partners, ... and. optical networks, integration with. GSM. and. VoIP. communication channels and m. n. ) Engaged in six people at once. They take orders by phone, provide information on product availability and delivery dates for equipment, invoice. In this case all goods supplied and prices are at the same time quietly posted on the website (. www. emag. ru. ) In the form. xls. files.
Last year the company began the process of automation of work with partners. Its essence was that, to promptly provide relevant information (trade balances, prices, order routing, etc. n. ). For this site has been created a special section - ... Each of them has a personal login / password and the ability to enter the private office on the site. And then it was possible to do anything. See which products are worth much, what is in stock, and which, in transit, that obsolete. In general, all you need, including all delivery dates, the ability to deliver the goods in reserve, and a complete history of their orders.
Now, working with partners in the company is a fully automatic mode. They bought the right product. Themselves exhibit a bill. Sami track order status at all stages. And they themselves at the right time ( for. e-mail. notification ) come to the warehouse for their. SIP. and. GSM. gateways. , Videophone,. IP-. ATS -workers, diagnostic instruments and tools for installation and maintenance of networks (traditional and. IP. ) And other equipment.
If we talk about the costs of automation in the company's ... Number of employees, partners, service was reduced from 6 to 0.5 people. Yes, it happens sometimes;). Instead, the programmer was added. The latter has already started a similar automation of another company's site. There is also a success,. call. Centre has already fallen more than doubled from five to two managers on the phone. I think the benefits are clear.
A few more words I want to say about the process automation. It is not easy and rather lengthy. If the warehouse of the company is in the 1S, you'll probably need to match this system of records, the site of the company by hand ( if you did not care about it at the stage of starting an Internet resource ). To do this, and come from programmers. By the time the integration process takes up to six months. Plus, parallel to the process of training partners to work with the new interface. Detailed instructions will still make.
All expenses for the automation of work with partners in the company's ... And so the question ...
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